Cancelling any internet service can be a hassle—especially with large providers like Comcast Xfinity. If you’re looking to cancel Xfinity internet, you’re not alone. Whether it’s due to rising monthly costs, inconsistent service, a move, or simply switching to a better provider, thousands of users every year decide to pull the plug on their Xfinity internet plan. But the process isn’t as simple as clicking “cancel” on a dashboard. There are equipment return rules, potential early termination fees, retention strategies from customer service reps, and even proration issues. Add in occasional service disruptions like an Xfinity internet outage or frustration reaching Xfinity internet customer service, and it’s no surprise that many users are searching for clear, actionable steps to cancel efficiently.
In this guide, we’ll break down how to cancel Xfinity internet properly, how to avoid unnecessary fees, and how to navigate their customer service maze. You’ll also get insights into their service issues, plan options, and alternatives if you’re considering switching instead of cancelling.
Understanding Why People Cancel Xfinity Internet
Many customers begin looking up how to cancel Xfinity internet due to a variety of frustrations. One of the most common complaints is inconsistent connection reliability. Users often report problems during peak hours or after storms, leading them to check the Xfinity internet outage map regularly. While Xfinity does offer strong speeds in many regions, service consistency varies by area.
Another pain point is price creep. Initial promotional pricing on Xfinity internet packages may look attractive, but after 12 or 24 months, many customers find their monthly bills rising sharply. For example, while new customers may pay around $30 to $45/month for basic plans, regular rates can jump to $80+ depending on your speed tier. Users frequently search how much is Xfinity internet after noticing unexplained increases in their bills. Lastly, subpar experiences with Xfinity internet customer service—including long wait times, hard-sell retention pitches, or lack of helpful resolutions—can push even loyal customers toward cancellation.
Before You Cancel: Review Your Xfinity Internet Plan
Before you start the cancellation process, it’s essential to know the details of your existing Xfinity internet plan. If you’re still under a contract (typically 12 or 24 months), cancelling early may result in termination fees—usually around $10 per remaining month on your contract. However, if you’re on a month-to-month plan, you’re free to cancel without penalties.
You should also confirm what equipment you’ve rented from Xfinity. This usually includes a modem or a gateway device. Not returning equipment properly can result in extra charges, so it’s crucial to locate these items and prepare them for drop-off or return shipment.
If your internet has been frequently down and you’re considering cancellation due to service quality, consider documenting your issues. Having a log of Xfinity internet down reports, service calls, or unresolved problems may help you negotiate out of your contract without a fee.
How to Cancel Xfinity Internet (Step-by-Step)
1. Contact Customer Service
Unfortunately, Xfinity does not allow full cancellation through their app or website. You’ll need to call Xfinity internet customer service at 1-800-XFINITY (1-800-934-6489). Be prepared for a long hold time and a conversation with a retention specialist.
2. Be Firm But Polite
Customer service agents are trained to retain you by offering discounts, speed upgrades, or bundling promotions. If you’re set on cancelling, be firm but respectful. You’re under no obligation to explain why, but having a reason helps move the conversation along.
3. Request Final Bill Details
Ask for confirmation of your cancellation date and any final billing. Ensure that billing stops on your termination date and not later. Request a written email confirmation if possible.
4. Return All Equipment
You can return rented equipment by taking it to an Xfinity store or shipping it via UPS. Keep all return receipts to avoid disputes over non-returned hardware.
5. Monitor Final Charges
Your final bill should arrive in the next billing cycle. Double-check for any termination fees, prorated charges, or service continuation past the agreed date.
Avoiding Early Termination Fees and Hidden Charges
To avoid surprise costs when you cancel Xfinity internet, timing and documentation are key. Try to cancel as close to your contract expiration date as possible. If you’re relocating, Xfinity often waives cancellation fees if service isn’t available at your new address. Be sure to ask.
Also, request in writing (via email or chat transcript) that your service was cancelled. Some users have reported billing continuing past cancellation because of a “miscommunication.” These disputes are easier to resolve if you have written proof.
Returning equipment promptly is another important step. Xfinity will charge between $100–$300 for unreturned gear, depending on the item. Get and keep your return receipt—don’t just drop it off without documentation.
How to Check for Xfinity Internet Outages Before Cancelling
Before you cancel due to connection issues, it’s smart to check if you’re experiencing a short-term Xfinity internet outage. Use the Xfinity internet outage map (available through their website or app) to see real-time issues in your area. Sometimes, what seems like recurring issues may actually be temporary outages caused by maintenance or weather events.
If outages are frequent in your region, call customer service and ask if long-term infrastructure improvements are planned. In some cases, a technician visit or switching to a newer modem can fix service issues. If there’s no improvement, you’re more than justified in moving on.
Common Tactics Xfinity Uses to Retain Customers
Be aware that when you try to cancel Xfinity internet, the representative will likely offer you incentives to stay. These can include:
- A lower monthly rate for 12 months
- Upgraded internet speed at no extra cost
- Discounted bundles with TV or mobile
- Waived equipment fees
If your reason for cancelling is purely financial, these offers might be worth considering. However, read the fine print—many of these deals reset to higher pricing after a short term. If your service has been unreliable or you’re switching providers, it’s usually better to follow through with the cancellation.
Alternatives to Xfinity Internet
If you’re ready to switch but still need internet service, consider these alternatives to Xfinity:
- AT&T Fiber – Excellent speeds and reliability where available
- Verizon Fios – Pure fiber-optic service with no contracts
- T-Mobile 5G Home Internet – Affordable and contract-free
- Spectrum – Competitive pricing and no data caps
- Starlink (Satellite) – Great for rural areas, though pricey
Compare speeds, customer service reviews, and pricing in your area before committing. Many new providers offer sign-up bonuses or even buyout options for your old contract.
Xfinity Internet Packages – What You Might Be Leaving Behind
If you’re curious about what you’re cancelling, Xfinity internet packages come in a variety of tiers. Speeds range from 75 Mbps up to 1.2 Gbps (Gigabit), and pricing can range from $30 to $120+ depending on the region and promotional status. While they do offer competitive speed for price in many metro areas, their pricing model often includes hidden fees, equipment rental charges, and promotional expirations. Always compare what you’re getting against what you’re paying.
How Much Is Xfinity Internet?
A common question before cancelling is how much is Xfinity internet now compared to when you signed up. Many users start at $30–$50/month but find themselves paying $70–$100 or more after the promotional period ends. Additional fees, like modem rental ($14–$15/month), taxes, and regional surcharges, further inflate your bill. If your bill has climbed significantly without added value, that alone may justify cancelling.
Conclusion: Should You Cancel Xfinity Internet?
Deciding to cancel Xfinity internet depends on your priorities. If you’re dealing with frequent outages, poor customer service, or rising costs, there are better options out there. The process requires some patience—especially with their retention tactics and equipment return—but it’s manageable with proper planning. Just be firm, informed, and prepared. Whether you’re cutting ties completely or switching to a more reliable provider, this guide should help you do it without unnecessary stress or expense.
FAQs About Cancelling Xfinity Internet
Q: Can I cancel Xfinity internet online?
No. You must cancel by calling customer service or visiting an Xfinity store in person.
Q: Are there fees to cancel Xfinity internet?
Yes, if you’re under contract. Expect ~$10 per remaining month. Month-to-month users can cancel without penalty.
Q: What happens if I don’t return Xfinity equipment?
You’ll be charged for each item, often $100–$300. Always get a return receipt.
Q: How do I reach Xfinity internet customer service?
Call 1-800-XFINITY or use the Xfinity Assistant chat on their website or app.
Q: Is it worth accepting a retention offer from Xfinity?
Only if it significantly reduces cost without locking you into another long-term contract. Read the fine print.
